The tech support services at Johns Hopkins Engineering for Professionals include resources, guides, and information on many of the learning technologies used in our courses.

If you experience technical problems and need additional assistance, please e-mail our support staff at ep-help-desk@jhu.edu. Staff is available from 8:00 a.m. to 4:00 p.m. ET, Monday through Friday.

JHED ID Help

If you have any trouble with your JHED ID and password, or logging in, please see the JHED Instructional Guide for support.

Adobe Connect Frequently Asked Questions

Yes, the user that initially creates a Connect meeting is automatically a host. If you would like to add an additional host, for instance a co-instructor, you can do that so both can access recordings and run the meeting.

  1. Open your Connect meeting in the usual manner.
  2. Click on Meeting at the top of the page then Manage Meeting Information.
  3. Click on Edit Participants and search for the user under the left column. (Note: You can search using the last name or the JHED ID.)
  4. Click Add.
  5. Click on the user's name in the right hand column and click on Set User Role under the column.
  6. Click Host and the process is complete. The user now has complete Host privileges.

Yes. Students have the same ability to create Adobe Connect meetings as instructors do. You can find instructions on how to create meetings here.

You can do this one of two ways. Through the actual meeting site or through the JHU Adobe Connect site.

Meeting Site:

  1. Open your meeting site the same way you would if you were conducting a meeting or office hours.
  2. Click on Meeting then Manage Meeting Information.
  3. Click on Recordings and you will see the individual recordings. (Note: Make sure you select whether you want the meeting to be public or private.)
  4. Click on the meeting link to view the link to the actual recording. (Tip: Copy/paste this link into your course site to share with others.)

JHU Connect Site:

  1. Log into your account.
  2. Select Meetings at the top and then the specific meeting where the recording is located.
  3. Click on Recordings and you will see the individual recordings. (Note: Make sure you select whether you want the meeting to be public or private.)
  4. Select the meeting link to view the link to the actual recording. (Tip: Copy/paste this link in your course site to share with others.)

View the system requirements on the Johns Hopkins Adobe Connect FAQ page.

Blackboard Frequently Asked Questions

  1. Go to blackboard.jhu.edu.
  2. Click on the link labeled Login Using JHU Enterprise Authentication.
  3. Enter your JHED ID and password.

You can’t change your e-mail address in Blackboard but you can forward it to another account.

  1. Go to my.jhu.edu and log in using your JHED ID and password.
  2. Select the myJHED tab.
  3. Click on Email Alias under Applications. Accept the policy statement and follow the directions to forward your e-mail.

Students will have access to Blackboard course sites when they are Made Available by the instructor. This usually occurs on, or shortly before, the first day of classes.

  1. Log into Blackboard and open your course site.
  2. Find the assignment link inside the appropriate folder under Course Modules.
  3. Click on the Assignment link.
  4. Download and review any documents that are part of the assignment.
  5. Under #2 Assignment Materials, click Browse and find the document you want to submit.
  6. After the file has been attached, click either Save as Draft to come back to finish the assignment later, or Submit to complete the assignment and submit it to your instructor. (After clicking Submit you will get a date/time stamped receipt confirming the assignment submission was successful.)

After the instructor has reviewed and graded the assignment, you can see your grade, the returned paper (if applicable), and instructor comments under the Grade Center link in the course navigation.

  1. Log into Blackboard and click on the link to your course site.
  2. Click on Grade Center in the course navigation on the left and you will see your grades, links to returned content, and comments that have been posted by your instructor.

This process can be used to upload one file or multiple files at one time.

  1. As an instructor, enter your Blackboard course site and click on Content Collection then the course number under the Control Panel.
  2. If you want to upload files into a specific folder, click on that folder name. Otherwise, click on Upload then Upload Files.
  3. Click on Browse and highlight all of the files you want to upload. The files will be brought into the upload box.
  4. Click Submit and the files will be uploaded into your content collection.

If you would like to move them to another folder, click on the edit tool to the right of the link, then click Move and select the new location.

Yes, as long as you stay inside the same course.

  1. Go to your course content collection.
  2. Click on the Edit Tool to the right of the content item.
  3. Click on Move and select the new location from the pop-up.
  4. Click Submit.
  1. Go to blackboard.jhu.edu and log in using your JHED ID and password.
  2. Select the My Institution or Courses tab at the top of the page.
  3. Find the link to your course and click on the Toolbox icon to the left of the link. A set of icons will appear below the link.
  4. Select Make Course Available and your students will have access.

Students that successfully register for your course in SIS will be automatically enrolled in the appropriate Blackboard course site. If the student decides to officially drop the course through SIS, Blackboard will disable the student in the course site and they will no longer have access.